1, sign on and put it into modem mode. on 29-06-2023 20:28. It may also flash green when the Hub is performing a software update. WiFi Light. Virgin Phone Switchover. No issues in area currently. 4Ghz. - pressed reset button for 15 seconds. You would push-fit the cable from your 'Quick Start' kit onto the connector pointing. WiFi pod not working after broadband upgrade. The hub built in test says “Your broadband connection is down”. It has done for over a couple of hours now. Didn’t even know the reset button was there. We are very sorry for the issues you are experiencing with the Hub. Will the pod still work or does it have to be 1 single network. 02-02-2023 02:25 - edited 02-02-2023 02:25. If it’s flashing green, it’s starting up. Enter 192. 0 has got a constant orange light and our internet is working intermittently. Options. Flashing red light – It explains there is an issue with the telephone system; check all the connections. Internet Light. If there is an area fault, VM won't send a tech until it is fixed or they may book one for you and another part of the VM system might automatically cancel the visit while any general fault is in place. 1 ACCEPTED SOLUTION. 2. Joining in. No issues in area currently. Virgin Media Super Hub 2. Thanks. Flashing white: The WPS button has been pressed, and the router is searching for devices to connect. White power light is on and Internet lights are off. We recently moved into our new house and have signed up with Virgin Media for our WiFi. We would like to show you a description here but the site won’t allow us. is there a problem with the connection or is th. If you know how to exit the modem mode, do it. Regards . Posted by 5 minutes ago. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. It normally is not a hub problem, but a VM cable/cab/network problem. Here is a handy guide to the light on your Hub 5. 4Ghz and 5Ghz Wireless networks. I reset and then it worked for a short while - 5197352Hi Just move into a new house and received a new broadband installation kit today and having some issues after plugin the hub. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. We would like to show you a description here but the site won’t allow us. Hey, Just after some advice. As per headline noticed that the internet is a bit hit and miss. Needless to say this was frustrating! Now for the last few nights our Hub 5 just completely disconnects, into a flashing blue light state for around 10 minutes, and then flashing red. I got the green power light flashing and WiFi light is green. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. 0 it will flash green, as it looks for a WPS device to connect to. The phone light: If your phone service is provided by the Hub 3. Forgot username?. Orange LED is ok. Virgin Media Super Hub 5. No lights are on. Hi, i got self installation kit with hub 3. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. The “Ready” light: This LED shows that you’re connected to the Virgin Media network and should be. So I contacted Virgin on Saturday as the white box on the wall has started to flash red. i have looked at the network log doesn't look good . It’s been 4 hours but. It’ll also be able to tell you if there are any issues with your account, if there is an issue with the TV or broadband service in your area or if there is a problem with the TV Box itself. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. This can happen after a software upgrade. Did nothing, just the same solid white light. Options. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). You can use a pen or paper clip to do this. DO NOT reboot the hub but allow it 8 to 10 minutes to boot up and settle down. Hi! My virgin internet is down. If the power button is steady amber, it has a power issue, call Sky for help. Hi, My virgin WiFi Hub 3. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. It's 0800 953 9500 and you will need the Hub/Pod serial number/MAC address from the barcode sticker, and your account number. OK - first thing is that the yellow light syndrome is quite common on ageing Hub3's (you probably received a re-furbished Hub3). This is what you'll see when the Hub’s working normally. My Virgin Media App. @bosstoad wrote: I have a Superhub 4 which has been showing a solid green light for the past two weeks rather than the normal solid white. 5GHz is fast (80-1000mbps I think), but has low range and is easily disturbed by walls. This can last for anywhere up to 10. The base light on right corner was red this morning so I restarted the hub and it is now blinking green but still have no internet nor phone and can't even connect locally to the hub now. If there’s a problem the lights will tell you what’s going on. Tudor. If its the latter it is more than likely an activation issue, which customer services should be able to resolve over the phone. It can take 5 to 10 minutes to restart. Read the article. Telephone support tested the connection and indicated that the router (Hub 5) was not connected. Most problems can be fixed by getting your own router or better still a mesh system router and just using the virgin supplied router as a modem, I have a cheap Tenda nova mesh system plugged into my super hub in modem mode, it fixed the constant. This light flashes green when the Hub's downloading a software update. then will come back on. 1) Access your hub on 192. 0. Installing a Replacement router. It has it for about 30 minutes and then turns solid white but no devices can connect to it. In either Mode the red power light is an indication of over heating and most not be ignored. Internet has been down for a day, our router is flashing yellow. 4 to 2. Flashing white light: When the Hub is booting up, it displays a flashing white light. Hi everyone i upgraded my broadband package from 500mb to 1gb Internet on Thursday, my new hub arrived yesterday wich is a hub 5. If you’re using a splitter, make sure that’s firmly connected, too. I turn the Hub 4 off and back on again using its switch and connectivity is restored. It might flash or change colour when you first turn the Hub on or after a restart. Nothing seems to help. I have tried ringing the 'helpful' faults line, who proceed to walk me through the same 'fixes' every single time, all without any success. Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. The red flashing light on the hub suggests you may be disconnected somewhere beyond your property (e. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Flashing white light: When the Hub is booting up, it displays a flashing white light. Try restarting your Virgin Media box. No downtime reported in our area either. My virgin wifi booster dosent seem like it's on. 2. Options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Red Light. If you’re unsure about why this is, it is likely due to a loose connection in your home. 4 Ethernet ports WiFi 11 Antennas Automatic channel configuration Smart WiFi at your fingertips Virgin Media Hub 4 Lights and Their Meanings Solid White Red. same for disney etc. I checked my router and it has a flashing blue light. Solid white: The Hub 4 is powered on and working correctly. Just search the 4 networks for the best deals in your location. According to this Link a box with the light flashing in any colour is faulty. Options. It may be stuck in an update loop. Hi There, My Hub 3 has a White/yellow stable light (not flashing). We've had a look at our systems from here and cannot find anything that explains the issues you're having. Red flashing LED means the hub has lost connection with the VM network. Use a pen to press the reset button, and hold it for 10 seconds. Re: Hub 4 red light and no rf signal. It is booting up and should be ready in 5 minutes. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Speed. If you don’t have issues with anything other than what you’re describing here, you’re unlikely to notice a significant difference. 1 Kudo ReplyVirgin emailed me about their great new Hub 5 and if I wanted it. Support tell me that this is fine and is an indicator of network status in the area. All Rights Reserved Options. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. This morning my internet was working without any issues, but around 11AM it stopped working. Browse Virgin Media Virgin Media Community. It isn't on during normal use, but turns red if there is a problem. LeeReset my hub 4 as suggested my VM staff on a call, now it is sitting alternating between flashing blue and flashing white. Hi All, I have a Hub 3. I can't even game without bad lag. The power light will remain on. Suddenly this morning we have a green flashing light with no internet. Options. on 27-06-2022 07:59. Please pop back to us at your earliest convenience and we'll do our very best to help. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. The SSIDs must be the same and broadcast enabled. on 01-04-2023 20:55. Close. In this case you have a solid white light at the bottom which means and upstream and downstream lock has been achieved, which is only possible if the connection and levels are good enough (even if they may need minor adjustments or not). It has been like this for months. Middle – Ready (green/blue). Sit down on the night having an important conversation with a colleague and boom. Virgin Hub 5, red flashing light. We would like to show you a description here but the site won’t allow us. White through to light orange are acceptable. Tried resetting everything, unplugging everything and plugging it all back in and it didn't seem to solve anything. 1 ACCEPTED SOLUTION. Just connect to the Hub, tap ‘Start the scan’ then let the app take you through the rest. It has certainly reset as the password for the hub reset to the default. Hub 4 flashing white then turning red. The orange light on Virgin Media Hub 3 indicates a problem with the internet connection. White power light is on, and the Wi-Fi light is flashing red – The Hub is in modem mode and won’t be sharing WiFi. Solid white: The Hub 4 is connected to the. Virgin Media Router Arrows Flashing Green; Virgin Media Green. It may also flash green when the Hub is performing a software update. I have no idea what the problem is (there isn’t one according to the virgin media status page) and. Make sure the white cable is plugged firmly into the Hub and at the Virgin Media socket on the wall. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. Call the equipment activation number they may be able to help. If you press the WPS button on the Virgin Media Hub 3. Hi Devonme, Thank you for your post, welcome to the Community Forums! Sorry to hear you've been having issues with your connection recently, and you haven't been able to get much indepth help with this when calling. Virgin Media Hub 5 Light Status Overview. I have been through the troubleshooting guide and checked all the connections and restarted the router but that has not solved the issue. Alternatives to Super Hub 4 routers. no idea what any of this means , will test the speed of wifi today when gaming Hold the pinhole reset button for 10 seconds on the back of the Hub. Hub 4 Red Light. Solid white (full brightness): When you first turn the Hub on it’ll display a solid white light for just over a minute. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. I have a Super Hub 3 (white) at the moment. Stream from Virgin Media. It’s likely to be a loose connection in your home. Netflix will stop with the wheel spinning. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. The light should turn solid for a moment when you first switch on the WiFi Pod (white). Share with friends. Switched on and off. Only had the wifi in a few weeks i have the hub 5 and is constantly flashing red wifi has been on and off for past 3 days, been working maximum. g. • Turn the power switch off on the back of the Hub. The box is a safety isolator. White power light is on and Internet lights are flashing. Find your router’s power button and press it to do this. Green flashing light on Hub 3 QuickStart, set up and connections. How do I fix this. I would suggest you call Virgin, 150 from your Virgin phone, mobile or landline, or 0345 454 1111 from any other phone to report a fault. If the internet light is off or flashing amber, run a diagnosis. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). but ive noticed quite often the hub will go from a solid white light to a flashing white. It will show what the Hub is doing. You can also check with area faults on 0800 561 0061, or 150 if you have a VM home phone. If the power button is flashing amber your hub is in recovery mode. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. We would like to show you a description here but the site won’t allow us. A flashing red power light signals that there’s an issue that needs addressing. HUB 4 broken. Best try getting it activated again, sometimes it does not work first time. Hi anais834, Welcome to the community and thank you for posting. On our wavelength. 3 – Reconnect the power adapter for the modem to the wall. It has it for about 30 minutes and then turns solid white but no devices can connect to it. Hub 4 intermittent internet issues dropping out. 6. on 01-05-2022 10:26. Joining in. Green flashing base light for hours, no internet. on 10-09-2022 13:10. Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light - 5392480. It shows the slow flashing white light, it doesn’t connect to the new router, and if I try to add it via the Connect app, it says that the pod is unreachable and just tells me to position it in a. We would like to show you a description here but the site won’t allow us. White power light is on and Internet lights are blue. Restart the hub. Virgin Mobile. Enter the password given to you. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Check out our guide - How to pay my Virgin Media bill. Another potential fix for the flashing green light problem is resetting your Virgin Media hub. Virgin Mobile. Blue flashing light, no amount of resetting or restarting is fixing it. Should this be displayed for any length of time when the hub4 is first Plugged in. There are two notifications in my VM app: 1. To activate and register the device please contact 0800 953 9500 and ask them to. Here they are from top to bottom: The “Traffic” light: As with the Super Hub 2ac/2, the top light indicates if data is transmitted across the network. To troubleshoot the issue, you can: Check that your Virgin Media box is securely connected to the TV and mains power. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. Solid White: All good! Flashing Green: Starting up. Not responding anymore. If you're worried, flick back to router mode, see what colour it is when it comes back on line. Need help ASAP. 0 Light ProblemsWe’ve already said that when there’s a problem, some lights will turn red. It acts as a sign of an entirely operational and functional state. The Virgin Media Hub 5 light at the front let's you know what is g. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do). Options. My Virgin Media App. When you first turn the Virgin Media Hub on it will show a solid white light for around 60 seconds, it is also the white power light of your Virgin Media Hub. Our hub 3 is online and connected to the wifi however there is no internet. My Tivo V6 box has 3 lights: The Power/Status light to the right of the Virgin infinity symbol and two small lights to the left of the infinity symbol. We would like to show you a description here but the site won’t allow us. I’m a. It displays a steady white or. I have had a technician come to try and fix - 5381631. Wait a few minutes for the Hub to clear its settings and reboot. Gaming Support. . We live on a bungalow so all ground level pods. It will then start flashing orange and white as it tries to connect to the TalkTalk network. I decide to restart it to see if it would fix, but now its on a constant white flashing light. Speed. Options. The l white light started flashing a few days ago, and today the wifi dropped as the light started flashing green. The setup guide says it will flash green for a bit bit will then turn solid white one finished connecting. on 07-01-2023 14:46. Options. Everything internal was installed on the 14th of December 2022 by a virgin media engineer. Then follow steps 2. As soon as the hub is ready, you will see the white power lamp. We would like to show you a description here but the site won’t allow us. - checked all cables, switches etc for loose connections. This is why I suggested the pinhole reset and checking if the hub has access to the network. The white power light turns on when the seat is turned on, indicating that the appliance is in use. 5. Browse to 192. Hub 4 Booting Up. Can flash for a few minutes like this, it is normal. Verizon router, flashing white light turns greenon 01-12-2022 23:05. Avonline installed all the external wiring about a week before but the 2 white boxes inside my house were installed by virgin media. VM will not dispatch any technicians while an area fault exists. The Wi-Fi signal was still appearing without any problems, so I turned the modem/router off and on again to reset it. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. Virgin Media Super Hub 2. . Red light on hub 3. Solid white: The Hub 4 is powered on and working correctly. on 01-06-2023 18:59. I have: - turned it on and off at the wall. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. The “Ready” light: This should be on 24/7. On our wavelength. I've had a look this end and can see some issues affecting your line, which will re. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Networking and WiFi. Simply test your broadband service, and if we find an issue we can help with a fix online. If its the former you need a technician visit, as either the hub is receiving no signal, or insufficient signal from the network. What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? I dont seem to have lost service or speed, but I cant log into the hub on 192. 0 has got a constant orange light and our internet is working intermittently and not connecting to all devices. The power light should switch on and start flashing; Next, hold the WPS button on the booster and hold for 10 seconds, then release; The wireless and power lights should start to blink; Next, hold the WPS Virgin Media button on your hub until the light starts blinking, this will copy the details from the hub to the boosterFlashing red and blue: The router is connecting to a device via WPS. Hub 4 intermittent internet issues dropping out. Hi I have had the same issue. If you’re using a splitter, make sure that’s firmly connected, too. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. Check your router settings to enable WiFi. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. No lights are on. The Hub should now operate. I have deleted the App cache in the settings on my iPhone, I have delet. Options. After that the Landline Light started. Manage Your Account. Alternatives to Super Hub 4 routers. I recently upgraded by bandwidth and a hub 5 arrived today. The LED lights on your TalkTalk router indicate the current status of your internet connection. • Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. My phone line is connected to the hub since early November. Green power light is flashing and WiFi light is green. If the light is red, it means there is an issue with your internet connection. The Power light illuminates, and the connection network light will start to flash amber. Hub 4's normally steady white band is now pulsating slowly. Options. Flashing red light on box on wall in QuickStart, set up and connections yesterday WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterdayHub 5 flashing green light continuously. Any advice guys. The power light at the bottom of the device is the only light that should shine if everything is working normally. Options. Called customer services but could not help due to they are having issues themselves and cannot check broadband issues remotely. Checked with the VM connect app which indicated there was no connection. Check with the points below to understand the Virgin Media Hub 4 lights; Plain white: The moment you turn on the Hub 4, you will see a solid white light flashing for almost 60 seconds. Once unplugged it starts with the green light then goes onto a blue flashing light for about 10 minutes. on 09-12-2022 14:59. Solid white light – It is normal, as you see it when you turn on the Hub for the first time. Once signed in, go to Advanced settings > Wireless> Security Select the dropdown next to Security and change it to WPA2-PSK. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. Give the hub 5 -10 minutes to reboot, it will start to flash different colours. They ran some tests and said we had connectivity - 5444401. Now, navigate to the Advanced Settings, then click on Wireless. Red light on hub 3. Flashing Red – Updating firmware. Options. 0. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Just got a solid white light and nothing would change, resetting etc. We have had a Hub 3 for a year with no problems. Note: the red light on the Virgin Media Hub 4 has a different meaning to the one on the Hub 3,. 1 from a browser?. 0. So now in a house with nine rooms I have wifi in one room. Sorry to hear that you're having concerns with the flashing light on your hub 5. Wireless light on the WiFi Booster stops blinking and goes off, the copying process is complete. All of a sudden my connection was lost so i check up on the box and its a white solid light. Tuning in. When the device begins to pair, the system light can flash red. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. As you connect the power supply to the wall and to the Hub, make sure that it is tightly. 168. Now when I got home today I was met with no internet and a Red - 5239893. Virgin Phone Switchover. Hi all, thanks for contacting us to let us know that you are seeing issues with the WIFI pods disconnecting. I received a Wi-Fi pod in the post around a week ago now and I’m having issues connecting it to the hub 5x. We would like to show you a description here but the site won’t allow us. Anyone got the same in the area?Check your Hive Hub is placed correctly by following the guide here. If the light ring flashes rapidly, it indicates that the WPS connection was unsuccessful and you should try again. No internet -hub 4 flashing yellow light.